Scope
Challenge: While at Humana as a Product Designer, I faced the challenge of facilitating collaboration between the Centerwell Pharmacy design team and the internal Humana team to enhance key tools, including the Drug Pricing Tool, Formulary Activation Page, and Associate-Facing Rx Calculator Tool. This role required close collaboration with cross-functional teams and alignment with the Humana design system and guidelines. I worked alongside product management, developers, researchers, and stakeholders to execute improvements based on qualitative and quantitative data while adhering to human-centered design principles. Aligning diverse perspectives and priorities was crucial to delivering a cohesive and effective user experience.
Additionally, I participated in strategy meetings and workshops focused on enhancing the pharmacy experience across multiple pages. Balancing budgeting constraints, development timelines, and varying stakeholder expectations demanded flexibility and practicality in my design solutions. This experience not only honed my ability to remain agile under pressure but also reinforced the importance of collaboration in achieving optimal outcomes for users, equipping me with the skills necessary to thrive in a dynamic environment.
Timeline: June 5 2023 - current
Tools: Figma, Lucid, Verint, Zoom, Microsoft Teams, Jira Align, Azure, Adobe Analytics, Sketch, Microsoft Word, Excel, Miro, Figjam, Adobe creative suite
Positive Reviews
“Astute, collaborative, and reliable are the first words that come to mind when I think of Gaila. I had the pleasure of leading her on several high-impact initiatives within the Pharmacy business at Humana, where she consistently demonstrated a sharp ability to navigate complex business challenges with ease.
During a major redesign, Gaila not only grasped the intricacies quickly but also provided daily, thoughtful consultation to our development teams—balancing strategy with hands-on execution. Her work on our large-scale Drug Pricing experience was especially impactful and is set to significantly boost user satisfaction.
Gaila gets things done. If you're looking for a teammate who can jump in, elevate the work, and deliver with confidence...I highly recommend her.”
- Matt Wolford, UX Lead, Product design + Strategy
“Gaila worked under my supervision at Humana as a full-stack product designer, where she focused on enhancing our digital pharmacy experience. Over her two-year tenure, she quickly became an indispensable part of the team. Beyond her exceptional design skills, Gaila stands out for her remarkable organization, strong communication, and seamless collaboration. She has a keen ability to work effectively within the constraints of a brand and design system, striking an impressive balance between innovation and consistency.
I wholeheartedly recommend Gaila to anyone seeking a dedicated, hardworking, and talented designer who consistently delivers impactful results.”
- Jason Mondy, Director of Digital Experiences at Humana and Centerwell Pharmacy
“ I had the privilege of working with Gaila on Humana's plan member portal, where she excelled at creating intuitive interfaces for users with varying technical abilities. Her collaborative approach was exceptional—she skillfully incorporated feedback from cross-functional teams while maintaining design integrity. Gaila's empathy for end users, meticulous research process, and ability to translate complex healthcare information into accessible experiences were invaluable to our success. Her talent for balancing stakeholder requirements with user needs, all while meeting tight deadlines, makes her an asset to any design team. I highly recommend Gaila for her UX expertise and collaborative spirit.”
- Deep Mehtaji, PBM Product lead
“I work with Gaila on the Drug Pricing tool at Humana. Gaila stepped in as a UI/UX designer as we were doing a huge redesign. Her ability to catch on and get up to speed is beyond great. She is willing to roll up her sleeves and dig in. She isn’t afraid to ask questions and is extremely helpful in getting our Drug Pricing tool to where it needs to be to meet all LOB requirements.
Our business partners have great feedback on her work. Gaila is super collaborative and our working sessions are always productive. She understands user journey mapping and how to improve the experience based on member pain points. Gaila is a self-starter and is not afraid to navigate the organization to try to find answers. She is fabulous to work with and I highly recommend her.”
- Andria Clark, Senior Digital Product Manager and Strategy Lead at Humana
“Gaila is a talented designer with a diverse set of skills and problem solving abilities. She is able to think through unique problems from different perspectives and create design solutions that improve product usability. She provides helpful insight especially when dealing with complex UX problems.
Gaila is always communicative and willing to collaborate on product teams to find the most effective solution. She tackles each new challenge with optimism and creativity, while maintaining a pragmatic approach. Gaila’s skillset would make a great addition to any UX design team.”
- Sean Riley, Senior UX Designer